Privacy Policy [Updated: 16/01/2025]

At Ecolux England, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines the types of personal data we collect, how we use it, and the measures we take to safeguard it. By using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect the following types of personal information when you visit our website or engage with our services:

  • Personal Identification Information: Name, email address, phone number, etc.
  • Technical Data: IP address, browser type, operating system, and usage data related to how you interact with our site (e.g., pages visited, time spent on the website).
  • Account Information: If you register an account on our site for warranty purposes, we may collect your account details, product information, and warranty registration data.
  • Communications: Information you provide through the contact forms or any customer support inquiries.

2. How We Use Your Information

We use the personal data we collect for the following purposes:

  • To Provide Services: To deliver the requested services, such as warranty registration, customer support, and communication regarding your inquiries.
  • To Improve Our Website: To analyze site usage and enhance user experience through better design and functionality.
  • To Send Updates and Marketing: If you subscribe to our newsletter or provide consent, we may send you promotional materials, product updates, or news related to Ecolux England.
  • To Protect Our Rights and Prevent Fraud: To detect and prevent any fraudulent activity, ensure security, and comply with legal obligations.

3. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to track activity on our site and improve our services. Cookies are small text files placed on your device when you visit our website. You can adjust your browser settings to refuse cookies, but this may affect your experience on our site.

For more detailed information on our use of cookies, please refer to our [Cookie Policy].

4. Data Sharing and Disclosure

We do not sell or rent your personal data to third parties. However, we may share your information in the following circumstances:

  • With Service Providers: We may share your data with trusted third-party providers who assist us with website hosting, data storage, email services, and other necessary operations.
  • Legal Compliance: We may disclose your information when required by law, such as to comply with a subpoena or other legal process, or to protect the rights, property, and safety of Ecolux England, our users, or others.

5. Data Security

We take the security of your personal data seriously and implement a variety of security measures to protect it. These include encryption, access controls, and secure hosting. However, no data transmission over the internet can be guaranteed 100% secure, so while we strive to protect your data, we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal data:

  • Access: You can request access to the personal data we hold about you.
  • Correction: You can request corrections to any inaccurate or incomplete data.
  • Deletion: You can request the deletion of your data, subject to certain legal exceptions.
  • Opt-Out: You can opt-out of receiving marketing emails or newsletters at any time by clicking the unsubscribe link in the emails we send or contacting us directly.

To exercise these rights, please contact us via the details provided in the "Contact Us" section below.

7. Third-Party Links

Our website may contain links to external websites. These third-party sites are not operated by us, and we are not responsible for the content or privacy practices of these websites. We recommend reviewing their privacy policies before providing any personal information.

8. Children’s Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect or solicit personal data from children. If we learn that we have collected personal data from a child under the age of 16, we will take steps to delete that information as soon as possible.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, along with the updated date. We encourage you to review this Privacy Policy periodically for any updates or changes.